Simple guidelines are followed to achieve goals with BlackCSI clients: listen, learn, clarify, and reiterate. This proven methodology is crucial, yet is often overlooked by service providers. Each project is created as a unique product or service. The primary purpose of project management is to achieve the entire project’s goals and to realize the objectives set out for project implementation. BlackCSI also strives to meet the goals and initiatives that may not be readily verbalized. With the understanding of the final ambition, BlackCSI consultants work along with the subject matter experts to create products and services that make those goals realities that can be successfully implemented.
The Project Management division of BlackCSI focuses on project-based systems integration serving mid-to-large size organizations in most industries and in government and non-profit realms.
BlackCSI provided Training Logistics Management services on the Commonwealth of Pennsylvania’s Integrated Enterprise System (IES) project. In this capacity, BlackCSI was responsible for the scheduling aspects of training approximately 80,000 Commonwealth of Pennsylvania employees on the use of mySAP.com in a 2.5-year period of time. Specific responsibilities included the scheduling and tracking of more than 1,800 instructor-led sessions which were conducted in over 40 Commonwealth-owned classrooms across the state. Additionally, BlackCSI was responsible for ensuring that the over 36,000 sets of training materials required to support the instructor-led training were produced and delivered to the training sites.
American Suzuki’s 120,000-square-foot building in Mechanicsburg, PA houses parts distribution, sales, and service training. BlackCSI had up to 40 team members working at the 13.8-acre Mechanicsburg facility, which encompasses a regional parts distribution warehouse, technical and managerial training facilities and sales and service offices for Suzuki’s Automotive, Motorcycle/ATV, Marine, and Parts and Accessories divisions. BlackCSI employees managed the training aspect of auditing and control of incoming and outbound parts. BlackCSI provided training for communication, customer service, training for trainers, safety, team building, auditing, and more.
BlackCSI was also responsible for administrative support. Tasks included payroll, accounts payable and receivable, purchase orders, and employee communication. BlackCSI also assisted with general clerical/administrative duties as needed, including answering phones, filing, faxing, copying, and mailing. BlackCSI prepared reports and spreadsheets while maintaining vacation and time-off calendars for Suzuki. BlackCSI consultants responded to and managed service call requests and performed special projects or other duties as assigned.