BlackCSI provides a wide range of value-add services that enhances the technical and operational capabilities within our customer's organization. Below is a summary of the key offerings available:
Training and Instructional Designs
We design, develop, and deliver customized training courses and tutorials that provide tangible business value and results. BlackCSI's training development teams can produce online support tutorials, comprehensive web-based courses, and instructor-led customer education materials. Training delivery ranges from from short seminars of one day or less to full-scale training programs delivered over an extended duration to audiences of any size.
Business and Requirements Analysis
Our consultants can supplement your existing project teams to facilitate business and requirements analysis on any size system integration and implementation projects. Our analysts are integral members of technical teams that make vital contributions that are key to the success of your overall implementation effort. We engage our clients early and often in the process to ensure our work products document the system requirements accurately.
Software and System Testing
We have experienced staff capable of supporting any large software testing effort to thoroughly exercise pre-production system functionality before it is turned over to the client for validation and approval. Our testers are generally involved early in the project life cycle as business analysts who already have subject matter expertise on the systems they have been assigned to test.
IT and Help Desk Support
BlackCSI offers skilled technical support staff with extensive expertise in infrastructure and network operations. Due to the nature of our IP video and Voice over IP (VoIP) implementation projects, we engage network specialists regularly in the course of these roll-outs to ensure our solutions work seamlessly on our customer's networks. These skills are easily transferable which allows us to provide this advanced expertise for other general network maintenance activities to help you manage your network operations efficiently.
BlackCSI offers expert project management consulting supporting the entire project life cycle from project planning through implementation on systems integration projects of all sizes. Our project managers employ proven methodologies adapted from the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) to guide project teams to a successful outcome.
Our professional consultants can complement your existing IT staff by bringing on additional personnel into your organization needed to provide adequate support for new or ongoing corporate initiatives. Our staff can supplement your projects with existing skill sets or with unique expertise that does not currently exist.