support technician

We design, develop, and deliver customized training courses and tutorials that provide tangible business value and results. BlackCSI's training development teams can produce online support tutorials, comprehensive web-based courses, and instructor-led customer education materials. Training delivery ranges from from short seminars of one day or less to full-scale training programs delivered over an extended duration to audiences of any size.

BlackCSI manages all aspects of our training projects and works with our clients to ensure the right people are involved from the inception of the project. Our project lifecycle mimics a traditional application development lifecycle where we conduct requirements gathering, prepare design documents and conduct interative reviews, design and develop course materials, and rollout the training to the intended audience. Detailed project plans are developed and managed to ensure all aspects of training development and delivery are accounted for.

BlackCSI also offers specialized training designed specifically for persons who have regular contact with children as part of their job who must meet specific mandated reporter training requirements. We offer one-, two- or three-hour child abuse and sexual misconduct prevention training specifically developed to meet Pennsylvania's training requirements for mandated reporters.


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Learn more about what BlackCSI
can do for your business.

(717) 620-3042

507 N. York Street
Mechanicsburg, Pennsylvania 17055