support technician

BlackCSI offers skilled technical support staff with extensive expertise in infrastructure and network operations. Due to the nature of our IP video and Voice over IP (VoIP) implementation projects, we engage network specialists regularly in the course of these roll-outs to ensure our solutions work seamlessly on our customer's networks. These skills are easily transferable which allows us to provide this advanced expertise for other general network maintenance activities to help you manage your network operations efficiently.

We can also supplement your IT staff with experienced help desk analysts that can troubleshoot and resolve issues your users are experiencing with business applications. Our staff blends seamlessly with your existing organization by bringing expert customer service skills and familiarity with popular help desk software to your operation from day 1. Our staff is very flexible and will adapt to your help desk coverage schedules to ensure your customers can get the support they need during your published service hours.

Latest News & Events

Leading MTSP Shares How to Protect Businesses from Cybercrime HARRISBURG, PA – September 23, 2022 – BlackCSI, a leading managed technology services provider (MTSP), is educating small to mid-sized business (SMB) owners on how they can prote...

Latest Blog

We apologize for the pun, but we couldn’t help ourselves. When you go about your business and attempt to onboard a new client or implement a new tool for your company, you spend time getting to know what your business is doing and why. Well...

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Learn more about what BlackCSI
can do for your business.

(717) 620-3042

BlackCSI
507 N. York Street
Mechanicsburg, Pennsylvania 17055