support technician

We design, develop, and deliver customized training courses and tutorials that provide tangible business value and results. BlackCSI's training development teams can produce online support tutorials, comprehensive web-based courses, and instructor-led customer education materials. Training delivery ranges from from short seminars of one day or less to full-scale training programs delivered over an extended duration to audiences of any size.

BlackCSI manages all aspects of our training projects and works with our clients to ensure the right people are involved from the inception of the project. Our project lifecycle mimics a traditional application development lifecycle where we conduct requirements gathering, prepare design documents and conduct interative reviews, design and develop course materials, and rollout the training to the intended audience. Detailed project plans are developed and managed to ensure all aspects of training development and delivery are accounted for.

 

Latest News & Events

BlackCSI, a leading managed technology services provider (MTSP), is preparing small to mid-sized businesses (SMBs) to upgrade their operating systems to run on Windows 11, as it is the latest operating system to be released from Microsoft, ...

Latest Blog

We often use the term “redundant” to describe technology, and it’s easy to see this word and think about it in a negative way. However, in business technology, the exact opposite is true, and redundancy is widely seen as not just an importa...

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Learn more about what BlackCSI
can do for your business.

(717) 620-3042

BlackCSI
507 N. York Street
Mechanicsburg, Pennsylvania 17055