Got Cloud Voice? Don’t Let Your Competitor Beat You To It

One problem that virtually every company faces is the need for quick responses. This is especially true of inbound customer calls. In the past, when a customer would call-in and seek immediate support, companies would typically juggle the phone call between departments, until the customer was frustrated and then eventually transfer the call out to a manager’s cell phone, where they would usually have to leave a voice mail and wait for a call back. As you can expect, it didn’t take businesses long to realize that this way of conducting business was completely unacceptable and damaging relationships.

Companies have solved this problem with Cloud Voice phone systems. Since these systems operate “in the cloud” they are no longer tied to a single physical location and can accommodate the flexible workforce better than ever before. Best of all, the corporate experience is maintained all the way through and calls are handled with more elegance and professionalism than ever before. From the customer’s perspective, it’s as if these two were sitting right next to each other, collaborating on the issue at hand and resolving it as quickly as possible. The bottom line here is that when customers feel important and valued, they will continue to do business with any company. This is a rarity in today’s marketplace and technology is transcending these limitations better than ever before and this is making it much tougher for outdated companies to compete.

Also, today’s leading companies utilize cloud voice in order to assign “Find Me Anywhere” numbers to staff, which are essentially single numbers that will call the office phone, then cycle to their cell phone, then cycle to other staff members, so that customers can reach the exact department they need, without being stuck on-hold for long periods of time. These numbers can also be configured to all ring simultaneously, so anyone that can solve that exact customer problem can handle it immediately. Reduced wait times and instant connections with the right person are huge advantages for today’s organizations over their competitors. Imagine if your customers never had to wait onhold again and that they got their problems resolved in only one-step. This is another way in which Cloud Voice is creating competitive advantages.

A superior customer experience is only one reason why more organizations are embracing this technology at an increasing rate. A significant reason that companies are utilizing this technology is because there is no risk. BlackCSI, has created an innovative program to get this type of technology in the hands of business owners without making them invest in equipment which has required large, up-front, capital outlays in the past. Business owners can get access to all equipment and services without any substantial expense as cloud voice can now be acquired on a monthto-month agreement, which incentivizes performance and satisfaction across the board.

Since the barriers to entry for cloud voice are lower than they have ever been, it’s no surprise that this is gaining widespread adoption. Businesses need to be aware of these solutions and need to take advantage of these opportunities to get a leg up on their competitors as soon as possible, before they’re beat to the punch.

ABOUT BLACKCSI

BlackCSI is a provider of scalable technology solutions focused on delivering ROI for our clients. We have deep experience in delivering project-based services to organizations in the commercial, government, and non-profit sectors. BlackCSI follows simple guidelines with its clients: listen, learn, clarify, and reiterate. This methodology is crucial to its success and is the foundation that drives a successful partnership between consultants and clients.

Founded in 2002 by Ruthann Black, BlackCSI excels in assisting customers with our range of products and services including unified communications, managed services, communication and security integration, IT infrastructure design and support, IT hardware sales, help desk services, training development and delivery, project management, business and requirements analysis, system testing, and mobile solutions. As a Pennsylvaniacertified Small Diverse Business (SDB), BlackCSI is dedicated to providing unsurpassed quality, uncommon honesty, and amazing customer satisfaction throughout every aspect of our product and services delivery.

For more information on BlackCSI, call (717) 620-3042 or visit www.BlackCSI.com.