Customer Care Associate

Middletown EPC Call Center

The Middletown EPC Call Center is a growing, high volume call center that services child support payment cards for multiple states. This is an inbound only call center that with a strong commitment to providing exceptional customer service. The call center hours are Monday through Friday from 7:00AM – 7:00PM. This position reports to the Customer Care Supervisor.

The Customer Care Associate’s responsibilities include, but are not limited to:

  • Answering calls within 5 seconds or less
  • Providing one call resolution whenever possible
  • Maintaining up to date product knowledge
  • Reviewing their own quality assurance evaluations within a timely manner
  • Escalating cardholder issues to the call center management team
  • Maintain adherence in areas such as attendance, punctuality, use of time off etc. in accordance with the Black CSI Employee Handbook.

The ideal candidate will be able to meet the following requirements:

  • A minimum of one year of experience in a customer service roll. Previous call center experience is preferred.
  • Possess basic computer skills
  • High school diploma or GED equivalent
  • Submit to a criminal background check and pass a drug screening

Latest News & Events

HARRISBURG, PA – November 9, 2021 – BlackCSI, a leading managed technology services provider, announced today that the company is helping customers take advantage of a large tax-break for small to mid-sized businesses with Internal Revenue ...

Latest Blog

Remote work has cemented itself in today’s business environment, but there are some issues regarding whether or not people can effectively work outside of the office. In particular, the idea of a workation has sprung up in that people are w...

Contact Us

Learn more about what BlackCSI
can do for your business.

(717) 620-3042

507 N. York Street
Mechanicsburg, Pennsylvania 17055