Managed IT Services
BlackCSI's managed IT services offerings provides end-to-end remote monitoring and management and backup and disaster recovery services. The platform is designed to deliver proactive problem resolution, backed by our Network Operations Center (NOC) technicians that offer 24x7 support to help keep your operations running.
The following is a sampling of the services available through our platform:
REMOTE MONITORING AND MANAGEMENT (RMM)
- Proactive antivirus software management supporting 15+ vendors
- Microsoft, Apple and third-party patching
- Off-hours maintenance
NETWORK OPERATIONS CENTER
- Access to hundreds of Network Operations Center (NOC) technicians proactively monitoring network performance 24x7x365
- Frees customers from costly labor and technology infrastructure investments
BACKUP AND DISASTER RECOVERY
- Backup critical business data in highly configurable snapshots that are stored as virtual (VMDK) images
- Continuous backup snapshots based on a granular schedule and retention policy
- File level restore capabilities, including support for both Microsoft Exchange and SharePoint
- Full cloud replication and instant off-site virtualization
- Remote monitoring and management
EXTENDED IT HELP DESK SUPPORT
- Provide critical Level 1 and 2 help desk support in lieu of your in-house operations
- Automatically provide Level 3 and 4 support to resolve major server or application problems
- Option to engage our team in small, multi-desktop projects
INFRASTRUCTURE AS A SERVICE
- Provision and manage cloud infrastructure
- Create, manage and monitor virtual servers from single pane of glass
BYOD
More companies are embracing the BYOD philosophy for their employees and guests. BlackCSI understands the complexities this inserts on to your IT systems. Our wealth of experience and knowledge can bring together a solution to ensure your productivity stays on track.
