support technician

BlackCSI offers skilled technical support staff with extensive expertise in infrastructure and network operations. Due to the nature of our IP video and Voice over IP (VoIP) implementation projects, we engage network specialists regularly in the course of these roll-outs to ensure our solutions work seamlessly on our customer's networks. These skills are easily transferable which allows us to provide this advanced expertise for other general network maintenance activities to help you manage your network operations efficiently.

We can also supplement your IT staff with experienced help desk analysts that can troubleshoot and resolve issues your users are experiencing with business applications. Our staff blends seamlessly with your existing organization by bringing expert customer service skills and familiarity with popular help desk software to your operation from day 1. Our staff is very flexible and will adapt to your help desk coverage schedules to ensure your customers can get the support they need during your published service hours.

Latest News & Events

Leading MTSP Shares Why Email Is an Easy Way to Destroy A Company’s Network HARRISBURG, PA – October 11, 2022 – BlackCSI, a leading managed technology services provider (MTSP), recently announced that they are protecting small to mid-sized ...

Latest Blog

These days, it feels like there are risks around just about every corner that could affect your business. This can make it hard to navigate the challenges of running your company in an efficient way. Let’s examine some of the risks your ave...

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Learn more about what BlackCSI
can do for your business.

(717) 620-3042

BlackCSI
507 N. York Street
Mechanicsburg, Pennsylvania 17055