support technician

BlackCSI offers skilled technical support staff with extensive expertise in infrastructure and network operations. Due to the nature of our IP video and Voice over IP (VoIP) implementation projects, we engage network specialists regularly in the course of these roll-outs to ensure our solutions work seamlessly on our customer's networks. These skills are easily transferable which allows us to provide this advanced expertise for other general network maintenance activities to help you manage your network operations efficiently.

We can also supplement your IT staff with experienced help desk analysts that can troubleshoot and resolve issues your users are experiencing with business applications. Our staff blends seamlessly with your existing organization by bringing expert customer service skills and familiarity with popular help desk software to your operation from day 1. Our staff is very flexible and will adapt to your help desk coverage schedules to ensure your customers can get the support they need during your published service hours.

Latest News & Events

Leading MTSP Highlights Tax Benefit for Equipment Purchases Before December 31st HARRISBURG, PA – November 21, 2023 – BlackCSI, a leading managed technology services provider, is advising business owners to take advantage of the IRS Se...

Latest Blog

Remote work has changed the way that businesses approach normal operations. Due in large part to the disruptions of the past couple of years, remote work has become a staple of the business environment, and while you might hear stories of b...

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Learn more about what BlackCSI
can do for your business.

(717) 620-3042

BlackCSI
507 N. York Street
Mechanicsburg, Pennsylvania 17055