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BlackCSI Helps Companies Successfully Adopt the Hybrid Workplace Model With Advanced Technology Solutions


Prior to the pandemic only a small percentage of employees worked remotely. We now know that remote work environments are going to be mainstay for years to come. Necessity to adapt, proved to business owners just how effective their staff could be whether in the office or working from home. In fact, according to a survey conducted by a unit of S&P Global Market Intelligence, out of 575 IT decision-makers from a range of industries, they found that “67% of respondents expect work-from-home policies will remain in place permanently or at least for the long term,”. This suggests that since businesses were given no choice but to adapt, they’ve managed to survive and if they want to position themselves for success in the future, they should ensure that their technology infrastructure is robust enough to support employees ability to communicate and collaborate. Furthermore, a Gallup poll revealed that “54% of office workers would be willing to quit their job for one that allows them to work remotely.” Whether a company goes full-remote or hybrid, it’s vital that they have the right technology systems in place to support productivity and accountability.

The most important technology solution needed for any business is an ability to communicate with its customers, regardless of its employees’ physical location. Cloud voice is the natural response to that need. BlackCSI’s cloud voice solution enables its customers to leverage the same feature-rich functionality of an office phone system, while simultaneously integrating it with the cloud to enable the flexibility required in a hybrid model.

In order to fully maximize employee productivity and benefit from a hybrid model, a cloud computing solution, like Microsoft Azure must be rapidly adopted by SMBs. Transitioning a company’s network from on-premise servers into Azure is the ideal infrastructure to support remote workers. Ruthann Black, President at BlackCSI stated, “Having your servers and applications in the cloud enables workers to stay at home or transition to and from the office seamlessly. A server in an office closet is getting close to extinction like the dinosaur.”

Lastly, as more employees spend time in their home offices, those environments must be secured because of the gaping lack in security that most home networks are exposed to. Far too many home offices pose security risks to the entire network because they offer little security, which cybercriminals are already exploiting. “While employees may have been able to work remote on a temporary basis without setting up proper IT security infrastructure for the home office, it’s a huge vulnerability to expose the rest of the company,” added Black.


Since we were first founded in 2002 by Ruthann Black, BlackCSI has provided small and medium-sized businesses with comprehensive IT support and consulting services. Our mission is to maximize your return on investment by providing the kind of technology management services that are ordinarily reserved for large enterprises. From IT network management, unified communications to physical and logical security integration and much more, BlackCSI is committed to providing quality services to our clients with honest communication that you’d be hard pressed to find elsewhere, for prices that are fair and affordable.

We believe that the best way to solve an IT issue is to prevent it from ever happening in the first place. This is why we leverage a proactive service approach to predict and eliminate your technology issues - before they influence your business. We are dedicated to serving our clients by listening to them, learning about the problems that they face, clarifying our process to maintain transparency, and reiterating how our solutions are of benefit to those we assist.

With Managed Services from BlackCSI, you will be able to enjoy: Proactive Care - The most effective way to avoid downtime and data loss is to be prepared to mitigate and avoid the circumstances that lead to them. 24/7 Maintenance - IT issues don’t stick to a 9 to 5 schedule. Neither do we. For a predictable monthly fee, you can enjoy anytime access to remote and on-site services, keeping you in operation. Live Help Desk Support - Need one-on-one assistance with your IT? Our Help Desk services are available 24 hours a day, 7 days a week, every day of the year.

With the assistance of BlackCSI, a Pennsylvania-certified Small Diverse Business, you can improve your operations through the use of top-of-the-line IT solutions and service - as well as boost your internal productivity and inspire growth.

We’d love to be a part of your success story. For more information about how BlackCSI can assist your business and fulfill your particular needs, Contact us today! For more information, please call (717) 620-3042 or visit us at

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