BlackCSI Blog

Leading MTSP Utilizes Sophisticated Change Management and Inventory Asset Software to Keep SMBs Secure, Efficient and Profitable

HARRISBURG, PA – March 21, 2024 – BlackCSI, a leading managed technology services provider (MTSP), announced today they’ve unveiled new technology which will help optimize customer networks. One of the central challenges facing every small to mid-sized business (SMB) is how to keep their technology infrastructure running smoothly as they continue to grow. As organizations scale, networks typically go through a growth curve in terms of complexity. BlackCSI has made an investment into one of the latest change management and inventory asset software technologies in order to ensure that their customer networks remain at peak performance as they ascend through these new phases of business. 

Leading Managed Technology Services Provider (MTSP) Delivers Innovative “Dual Claim Coverage” Model to Minimize Wait Time and Eliminate Hassle.

HARRISBURG, PA – February 29, 2024 - BlackCSI, a leading managed technology services provider (MTSP), announced today they’ve launched an exclusive cyber insurance program with techrug to make coverage smoother, faster, and more complete for small to mid-sized businesses (SMBs). As insurance claims have increased in frequency in recent years, so too have tricky contracts and ambiguous wording in many popular cyber insurance policies. The unfortunate result is that there have been numerous “gotcha clauses” where clients who thought they were covered, were not covered due to technicalities. As an authority in the IT space, BlackCSI has put a stop to this nonsense with its innovative new "dual claim coverage" - whereby both the technology provider and client are covered directly by techrug if a breach occurs.

Leading Managed Technology Services Provider Drives Productivity and Employee Satisfaction

HARRISBURG, PA – December 26, 2023 - BlackCSI, a leading managed technology services provider (MTSP), announced today new solutions to enhance the mobile work experience for small to mid-sized businesses (SMBs). As remote and hybrid work environments have become the norm, SMBs must provide employees with robust communication and collaboration capabilities. Advanced technology solutions for mobile employees have shifted from “nice-to-have” to “absolute necessity”. By improving mobile communication capabilities, BlackCSI is empowering SMBs to increase their employees’ productivity, foster collaboration, and ultimately, drive client satisfaction.

Leading MTSP Highlights Tax Benefit for Equipment Purchases Before December 31st

HARRISBURG, PA – November 21, 2023 – BlackCSI, a leading managed technology services provider, is advising business owners to take advantage of the IRS Section 179 tax deduction for equipment purchases before the December 31st deadline. Section 179 allows accelerated depreciation on qualifying equipment, enabling businesses to deduct the full cost of eligible purchases made through the end of 2023.

Leading MTSP Helps Organizations Benefit by Moving Their Network Into the Cloud

HARRISBURG, PA – October 25, 2023 - BlackCSI, a leading managed technology services provider (MTSP), announced today that the company has accelerated the adoption of Microsoft Azure cloud services among local small and medium-sized businesses (SMBs). There are numerous reasons BlackCSI has been leading charge, which includes transitioning technology from a capital expense to an operational expense, convenience of flexible workforce being driven by remote/hybrid work environments, multi-location operations, constant access to the latest applications, and greater cybersecurity.

BlackCSI, a leading Managed Technology Services Provider (MTSP), announced today that the company is protecting small to medium-sized businesses (SMBs) from the latest style of cyberattack. While phishing has long been a method used by cybercriminals, new developments in AI have made it easier for cybercriminals to disguise their phishing attempts, which is making it much more challenging for businesses to stay protected through conventional means.

BlackCSI, a leading Managed Technology Service Provider (MTSP), announced today that their strategic partnership with Zultys is helping them serve small to mid-sized businesses (SMBs) and leverage the latest emerging technology in unified communications. Zultys, a pioneer in unified communications and Integrated Contact Center (ICC) technology is helping SMBs to increase their customer engagement by equipping them with the most highly advanced and best supported unified communications system on the market.

Leading Managed Technology Services Provider Enhances Productivity and Customer Service for Local Organizations

HARRISBURG, PA – June 15, 2023 - BlackCSI a leading Managed Technology Services Provider (MTSP), announced today that the company is delivering the latest in Integrated Contact Center (ICC) technology to the region’s small to mid-sized businesses (SMBs). BlackCSI’s technology is designed to help organizations with contact centers and customer service departments enhance their customers’ experience and drive their employees’ productivity.

BlackCSI, a leading managed technology services provider (MTSP), is helping small to mid-sized businesses (SMBs) avoid costly penalties and fines associated with poor data management policies. As more organizations have been publicly affected by cyberattacks in the mainstream news, governments have responded by increasing their scrutiny on the IT and data management practices of SMBs across the nation. 

BlackCSI, a leading managed technology services provider (MTSP) is protecting SMBs (small to mid-sized businesses) from cyberattacks through their innovative managed detection and response (MDR) solution. As cybercrime has become more commonplace, many business owners have invested thousands into an assortment of various software programs, cloud services and cybersecurity apps which are all built to protect their businesses. However, since most of these services merely provide an abundance of alerts which an organization must sift through and respond to, even though they lack the IT personnel necessary to handle the sheer volume of these alerts, a startling amount of these notifications remain under investigation and unresolved. BlackCSI’s MDR solution brings a team of 24/7/365 IT experts to their clients’ businesses in order to monitor, detect, prioritize and thwart cyberattacks in the most effective manner possible.

Leading MTSP Invited to Conference with Thought Leaders on Exceeding Customer Expectations

HARRISBURG, PA – February 16, 2023 – BlackCSI, a leading managed technology ser-vices provider (MTSP) was invited to attend and share their expertise with top industry or-ganizations at the 22nd Annual Technology Assurance Group (TAG) Convention in Charleston, South Carolina. The private event will take place at the Marriott Charleston on March 26-28, 2023 and will feature many of the best minds in the United States and Cana-da who specialize in IT, cybersecurity, VoIP, video surveillance and copier solutions. BlackCSI was selected because of its reputation as a thought leader in the marketplace, its unparalleled ability to deliver exceptional customer experience and its propensity to con-tribute to the technology industry.

Leading MTSP Protects Small to Mid-Sized Businesses from Ransomware Attacks

HARRISBURG, PA – January 24, 2023 – BlackCSI, a leading managed technology ser-vices provider (MTSP), announced today that the company has launched a Ransomware-as-a-Service program designed to protect SMBs (small to mid-sized businesses) from the burgeoning cybercrime industry. While most business owners have been taught that cy-bercriminals are lone, rogue actors who wear a dark hoodie and crack passwords from a musty basement, the reality is that the industry has evolved far beyond this state and unfor-tunately, cybercrime has become a viable business model. Instead of a handful of isolated bad actors, cybercrime is now “big business” with entire technology ecosystems supporting the acceleration of this industry.

Leading MTSP Shares Why Email Is an Easy Way to Destroy A Company’s Network

HARRISBURG, PA – October 11, 2022 – BlackCSI, a leading managed technology services provider (MTSP), recently announced that they are protecting small to mid-sized businesses (SMBs) with their innovative new AI (Artificial Intelligence) anti-phishing technology which is designed to protect businesses from cyberattacks through the most prevalent tactic, email phishing. Phishing is the fraudulent practice of sending emails purporting to be from reputable companies in order to get individuals to reveal personal information, such as company data, passwords or credit card numbers.

Leading MTSP Shares How to Protect Businesses from Cybercrime

HARRISBURG, PA – September 23, 2022 – BlackCSI, a leading managed technology services provider (MTSP), is educating small to mid-sized business (SMB) owners on how they can protect their organizations from the crippling blow of a cyberattack with cybersecurity insurance. While cyberattacks have unfortunately grown in frequency and according to Inc.com, “60 percent of small businesses fold within 6 months of a cyberattack,” Cybersecurity insurance has become a vital component of any organization’s risk mitigation efforts because it can eliminate liability from any damages which occur as the result of a cyberattack. This includes ransom payments, regulatory fines, public relations costs to restore your reputation, employee/customer lawsuits and lost income as the result of a breach. With the median cost for cybersecurity insurance at $140/month, (this varies from company to company based on a wide array of factors), many businesses are opting to secure this type of insurance coverage because it allows them to continue running their businesses without incurring large capital expenditures, while providing them significant “peace of mind.” Meanwhile, they can allocate budget for IT and network security improvements, which can be spaced out over time, in a sustainable manner.

Leader in Managed Technology Services Increases Customer Profitability by Cost Justifying New Cloud Voice Solutions

HARRISBURG, PA – August 24, 2022 - BlackCSI, a leader in managed technology services, announced today the company has launched a campaign to educate their existing customers on a dilemma facing many growth-oriented business owners. It’s no secret that as technology continues to advance, antiquated phone systems become more obsolete each year. As time rolls on, lack of functionality becomes more pronounced, leaving business owners with outdated equipment that hinder productivity. As manufacturers move on to innovating and building better versions of their technology, business owners with older phone systems find a very tough time getting support, finding replacement parts and receiving maintenance. The greatest risk facing these businesses is that when the outdated phone system stops working, which is usually once every 5 years, this causes costly downtime because the whole office shuts down and usually takes days to get back up and running. Most business owners shudder to imagine what it would be like to have their office phones down and how expensive it would be to have a team doing nothing at the office.

Leading MTSP Improves Communication Among Region’s Businesses

HARRISBURG, PA – July 28 2022 - BlackCSI a leading managed technology services provider (MTSP), recently announced that the company is proactively integrating business phone systems seamlessly into Microsoft Teams to boost collaboration, productivity and profitability. Microsoft Teams has now become the most widely used business collaboration platform across most industries. BlackCSI is helping businesses maximize their utilization of Microsoft Teams by combining it to a feature rich business VoIP solution. As result, the region’s businesses can leverage key applications including call controls, IVR, call handling, automatic call recording, reports, analytics, call queues, SMS, and fax capabilities in an enhanced secure environment with less downtime.

BlackCSI, a leading managed technology services provider (MTSP), announced today that the company is helping business securely manage their Apple devices, Mac OS, iPads and iPhones with a cloud-based managed IT services tool. 

BlackCSI a leading managed technology services provider (MTSP) is preparing organizations to leverage artificial intelligence (AI) to reshape their businesses. With many businesses looking for cost-effective ways to increase productivity AI has emerged as an obvious solution. The driving factor behind this growth in interest is that AI is poised to revolutionize virtually every single industry because the applications it promises are endless. BlackCSI is leading small to mid-sized businesses (SMBs) through this technological terrain by teaching them how they can take advantage of this disruptive new technology to gain a sustainable competitive advantage and increased profitability over the long-run.

BlackCSI, a leading managed technology services provider (MTSP), recently shared that IT research and consulting firm, Gartner, states that “Worldwide IT spending is projected to total $4.5 trillion in 2022, an increase of 5.5% from 2021. The three largest subcategories of that $4.5 trillion forecast are enterprise software, IT devices and IT services, which will increase 13%, 15% and 11%, respectively. 

BlackCSI, a leading managed technology services provider (MTSP), is preparing small to mid-sized businesses (SMBs) to upgrade their operating systems to run on Windows 11, as it is the latest operating system to be released from Microsoft, which will inevitably become widely used across the business world. SMBs can download Windows 11 at no-cost and take advantage of this upgrade to empower collaboration, enhance productivity and strengthen cybersecurity within their organizations. However, in order to do so seamlessly, SMBs need to ensure that all devices in their company are compatible with the new software, otherwise this opportunity to increase productivity could backfire and turn into unnecessary downtime across departments. BlackCSI is encouraging SMBs to verify system compatibility across all devices, workstations, and systems to ensure that this transition is seamless.