BlackCSI Blog

BlackCSI has been serving the Pennsylvania area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Have a Productive Conversation with Your IT Team

How to Have a Productive Conversation with Your IT Team

How often do you struggle to talk about potential issues your business faces when you reach out to IT for help? Conversing with technicians can be especially challenging when you don’t necessarily understand the problem yourself, either. Thankfully, we have some tips to help you lead more productive conversations with your IT staff or managed service provider.

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Fix Your IT Budget By Addressing These Three Key Pain Points

Fix Your IT Budget By Addressing These Three Key Pain Points

If there’s one part of any organization’s operational expenses that concerns many business owners, it’s IT expenses. In fact, some companies have so little control over their IT expenses that they practically hemorrhage money, leading to limited capacity for growth and investment in other parts of the organization that desperately need the help. How can you fix your IT spending and improve your organization as a whole?

It all starts with a network audit and some intelligent future planning. Let’s review some of the most important work you can do to help your business better budget for IT expenses.

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The Dos and Don’ts of Smartphone Use for Business

The Dos and Don’ts of Smartphone Use for Business

Today, we encounter situations in business where digital communication is preferred by many people, and as a result, the use of smartphones to conduct business has become more common. With this shift in the way people do business, there are several considerations that the modern worker has to navigate to properly use smartphones to their advantage. Let’s take a look at a few in today’s blog. 

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A Winning Strategy for Implementing New Technology for Your SMB

A Winning Strategy for Implementing New Technology for Your SMB

Have you ever tried to introduce new technology to your team, only to have your efforts at improving your business’ efficiency bounce off of your apathetic and frustrated employees who just don’t see the benefits? You’re not alone; it’s difficult to teach old dogs new tricks, as they say. Granted, it’s not impossible, and your team can (and should) be able to get on board with any new implementations, provided you do some initial legwork.

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6 Crucial Strategies for Effective File Sharing

6 Crucial Strategies for Effective File Sharing

Your business runs on its data, and as such, you need a sound strategy for sharing files and other important information to ensure collaboration goes off without a hitch. You must also do all of this while protecting your sensitive data. What are some best practices that SMBs can utilize for file sharing? Let’s go over them.

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The Right Technology Keeps Your Business’ Remote Employees Engaged

The Right Technology Keeps Your Business’ Remote Employees Engaged

We like to espouse the value of a trained and engaged remote workforce, but there is a lot that goes into ensuring that your remote team has the tools and resources they need to be successful. Let’s discuss some of the ways your business can build a remote workforce and company culture that not only encourages remote employees, but helps them thrive as well.

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4 Ways to Get More Productivity Out of Your Smartphone

4 Ways to Get More Productivity Out of Your Smartphone

Smartphones are incredible productivity tools that anyone can take advantage of for personal computing or business purposes. Thanks to the large amount of mobile applications available, there are countless ways that people can reimagine various aspects of their lives for the better. To help you out, we’ve put together four of our favorite smartphone tips that you might find useful.

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Nine Actions to Help Build an Effective Business

Nine Actions to Help Build an Effective Business

Organizing your business for better efficiency is crucial for maximizing productivity, reducing costs, and achieving your goals. Here are some best practices to help you organize your business effectively.

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A Digital Detox Might Be Just What You Need

A Digital Detox Might Be Just What You Need

You and your employees are likely exhausted from dealing with technology day in and day out. Even if it is what allows businesses to flourish, you still might want some time away from it from time to time. When it feels like too much, know that a digital detox can be a valid way of temporarily moving away from technology—even in the workplace.

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The Most Common and Frustrating Errors to Make with Your Technology

The Most Common and Frustrating Errors to Make with Your Technology

With the right technology at your side, you can ensure that your operations, productivity, and customer satisfaction are maximized. However, even with all these benefits, small businesses make mistakes, particularly in regard to the implementation process. How can your business overcome the hurdles that stem from improper technology implementation strategies? Let’s take a closer look.

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Here Are Some Quick Tips on Disaster Recovery

Here Are Some Quick Tips on Disaster Recovery

Technology is center-stage in today’s business world, and when all it takes is a disaster to end operations for many businesses, it suddenly becomes incredibly important to have contingency plans in place… you know, just in case. Let’s go over how you should build an effective disaster recovery plan, as well as how to assess your company’s needs.

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Centralized Data Storage is the Better Option. What’s Your Excuse?

Centralized Data Storage is the Better Option. What’s Your Excuse?

Are you sure that your business can control all of its data? Are you absolutely certain that it can be accessed when needed? Can you guarantee that it’s as secure as humanly possible, wherever it happens to be? You should be able to answer these questions with an unequivocal and resounding “yes,” yet central data management is far from a simple task.

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Be Proactive with Your Technology to Prevent Problems Altogether

Be Proactive with Your Technology to Prevent Problems Altogether

If your business could go about its daily tasks without having to worry about technology, you would find yourself suddenly much more productive and efficient. Think of all the time and money you could save by not reacting to technology problems. With the right tools and approaches, your company can make great strides toward a more proactive technology management model.

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You’ve Been the Victim of a Cyberattack: What Do You Do Now?

You’ve Been the Victim of a Cyberattack: What Do You Do Now?

If you find yourself in a position where your business has been hacked, it can be devastating for productivity and efficiency, not to mention the security of your company’s assets—personnel or otherwise. It’s quite easy for even seasoned professionals to expose themselves to these attacks, so how should you respond if you’re the one who has been hacked? That’s what we’re going to discuss today.

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What You Should Do if You Think You’ve Lost Your Phone

What You Should Do if You Think You’ve Lost Your Phone

Even the most dedicated smartphone user will lose it from time to time, which is particularly inconvenient if you are away from the safety of your home or office. To help address this issue, we’ve put together some ideas for what you should do if you ever do lose your device.

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Solving Your Business Problems Isn’t Always Simple

Solving Your Business Problems Isn’t Always Simple

Remote work doesn’t come without its fair share of issues, but with a little creativity and ingenuity, you can help your remote employees overcome them. Let’s examine structured problem solving, a particularly helpful approach to issue resolution that can help your team be more productive throughout the workday.

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It’s Not Worth Having a Backup Solution if it Doesn’t Follow These Fundamental Rules

It’s Not Worth Having a Backup Solution if it Doesn’t Follow These Fundamental Rules

We focus pretty heavily on data backup as an important solution that all businesses should use, and for good reason. It can be all the difference between losing your business’ future or preserving it. We know you don’t like to hear it, but investing in a proper data backup solution is well worth the cost, even if you never have to use it.

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Check Links Before You Get Yourself in Trouble with these Link-Checking Tools

Check Links Before You Get Yourself in Trouble with these Link-Checking Tools

It’s all well and good for us to recommend that you avoid phishing attacks and infected attachments simply by not clicking on the links in emails and other popular vectors of attacks, but the fact of the matter is that you might need to click on one at some point. In this case, it’s best to check the link before clicking it, and we’re here to offer tools to help you do so.

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Keeping Ahead of IT Problems Can Be a Complete Game Changer

Keeping Ahead of IT Problems Can Be a Complete Game Changer

You can prevent most problems with your technology infrastructure just by administering basic maintenance to it from time to time. Some companies, however, don’t have in-house IT departments to work toward this goal, and we understand this. That’s why managed services exist, though!

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4 Actions You Can Take to Secure Your Wireless Network

4 Actions You Can Take to Secure Your Wireless Network

Businesses today need to have a robust and secure wireless network, but building one isn’t always that easy. Since there are a lot of machines that use your business’ Wi-Fi—from core machines that are essential to your business’ productivity, to IoT devices that your employees or customers bring onto the network—it is important to understand how best to structure your wireless networks to meet the demands that are put on them. 

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Latest News & Events

Leading MTSP Utilizes Sophisticated Change Management and Inventory Asset Software to Keep SMBs Secure, Efficient and Profitable HARRISBURG, PA – March 21, 2024 – BlackCSI, a leading managed technology services provider (MTSP), announced to...

Latest Blog

When you ask a managed service provider or other technology expert when you should be upgrading your technology, you’ll likely get a pretty nebulous answer like, “it depends.” That’s because there isn’t necessarily a hard or steadfast respo...

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