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BlackCSI has been serving the Pennsylvania area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
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BlackCSI Invited to Attend 22nd Annual Technology Assurance Group (TAG) Convention in Charleston, South Carolina

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The focus of the convention is “Exceeding Customer Expectations” and all of the speakers will distil how they’re delivering the proverbial “above and beyond” experience to their cus-tomers. In a world where most businesses provide a lackluster customer experience at best, BlackCSI is attending this event because it is brimming with innovative ideas to share. “It’s important to us to remain on the leading edge when it comes to exceeding our customers’ expectations,” stated Ruthann Black, President of BlackCSI. “Many companies boast about delivering a fantastic customer experience; however, only a small portion of those companies actually measure their customer experience with data and only a fraction of those companies invest the time, energy and expenses into attending events like this. Just as we consider it our duty to remain current on the latest business technology solu-tions and how they can enhance organizational productivity, we find it equally important to make sure we’re constantly finding new methods to improve our customer satisfaction lev-els.”

Speakers will discuss best practices related to improving company culture, fostering cama-raderie, improving customer relationships over the long-term and how to elevate customer experience so that they earn more trust. Black also said, “When we spend time rigorously researching how to improve customer experience, we always see the results in our interac-tion with our customers. We're not just looking for new information for ourselves, but we’re looking for innovative tactics and strategies that we can deploy in our clients’ businesses, as well. Every industry is unique and as much as we’re intending to make sure we optimize our own business with world-class service, we’re also looking for new ideas that would give our clients a strategic advantage in their industry,” commented Black.

ABOUT BLACKCSI

Since we were first founded in 2002 by Ruthann Black, BlackCSI has provided small and medium-sized businesses with comprehensive IT support and consulting services.

Our mission is to maximize your return on investment by providing the kind of technology management services that are ordinarily reserved for large enterprises. From IT network management, unified communications to physical and logical security integration and much more, BlackCSI is committed to providing quality services to our clients with honest communication that you’d be hard pressed to find elsewhere, for prices that are fair and affordable.

We believe that the best way to solve an IT issue is to prevent it from ever happening in the first place. This is why we leverage a proactive service approach to predict and eliminate your technology issues - before they influence your business.

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