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BlackCSI has been serving the Pennsylvania area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
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BlackCSI Provides Comprehensive Incident Response and Disaster Recovery Plans to Their Customers


Leading Managed Technology Services Provider Helps Local Businesses Plan Ahead for Any Situation

HARRISBURG, PA – December 20, 2022 – BlackCSI, a leading managed technology ser-vices provider (MTSP), is protecting small to mid-sized businesses (SMBs) from cyberat-tacks by implementing incident response and disaster recovery plans. Cybercriminals are increasingly targeting SMBs over large corporations because stricter penalties and harsher regulations have forced larger organizations to fortify their networks from attack, whereas most SMBs try to overlook this threat from affecting their organization. Cybercriminals have responded by searching for the “low-hanging fruit,” which is underprepared SMBs that are far too busy and under resourced to develop a comprehensive IT cybersecurity defense strategy. BlackCSI has responded to this by developing comprehensive incident response and disaster recovery plans for its customers to ensure that they remain in business in event of a costly breach.

“Most business owners overlook cybersecurity because they are far too busy. Additionally, they’re undereducated on how they can mitigate these risks without needing to hire a CTO or become an IT expert themselves. While they remain focused on growth, some business owners take out cybersecurity insurance policies in an attempt to secure their orgorganizations. However, these cybersecurity insurance policies often become voided if the organization doesn’t have incident response and disaster recovery plans in place, which the company actively implements within the organization. In the event of an incident, in-surance companies will do everything they can to avoid paying, and they can routinely ex-ploit ignorance or negligence on the business owner’s part when it comes to cyberattacks,” stated Ruthann Black, President of BlackCSI.

Incident response and disaster recovery plans are necessary to ensure that cyberse-curity insurance policies will be honored, in addition to minimizing the impact on an organ-ization. An acceptable incident response plan includes written procedures for multiple de-partments, including legal, IT, insurance, and even public relations, so that in the event of a breach the threat can be neutralized immediately. It’s vital that the threat is instantly con-tained, remediated, and removed, so that critical systems can be restored right away. Ac-cording to the 2021 “Cost of a Data Breach” report from IBM, they found “nearly 75% of or-ganizations don’t have a consistent enterprise-wide incident response plan.” They also found, “The cost of a data breach is around 50% or $2.46 million lower on average for those that have an incident response plan versus those that don’t.”

For non-technical owners, it can be challenging to assess how well the organization is prepared, due to their lack of personal expertise. Yet, there are still ways to know if your current provider is adequately preparing your organization. For example, one thing the business owner should expect is access to a constantly evolving SOP (standard operating procedure) that details how each department should respond to different types of breaches. IT providers should be spotting new techniques ahead of time and developing responses to new tactics. Additionally, many reputable providers also implement, “tabletop exercises” with customers, which are akin to NASA launch tests, where staff practices their responses by talking through the exact steps they would take. This is beneficial because it aligns eve-ryone’s efforts, ensures collaboration and is also very useful in the event where you need to prove legitimacy for a cybersecurity insurance claim. It’s much tougher to assert negli-gence, when the business is continually optimizing their specific response plan SOPs in addition to actively doing “tabletop exercises” to simulate cyberattacks on a regular basis.

It’s pivotal for organizations to set aside time to develop their incident response plan so they can secure their organizations and reestablish the “peace of mind” necessary to build a thriving business. “Businesses are heavily reliant on virtual infrastructure, and this is not going to slow down. However, with an ounce of preparedness, they can establish the solid foundation upon which a legacy can be built,” added Black. “Business owners shouldn’t have to deal with this but it’s important that we protect our customers, which is why we educate them, even when it’s a somber topic such as this.” 

About BlackCSI

Since we were first founded in 2002 by Ruthann Black, BlackCSI has provided small and medium-sized businesses with comprehensive IT support and consulting services.

Our mission is to maximize your return on investment by providing the kind of technology management services that are ordinarily reserved for large enterprises. From IT network management, unified communications to physical and logical security integration and much more, BlackCSI is committed to providing quality services to our clients with honest communication that you’d be hard pressed to find elsewhere, for prices that are fair and affordable.

We believe that the best way to solve an IT issue is to prevent it from ever happening in the first place. This is why we leverage a proactive service approach to predict and eliminate your technology issues - before they influence your business.
We are dedicated to serving our clients by listening to them, learning about the problems that they face, clarifying our process to maintain transparency, and reiterating how our solutions are of benefit to those we assist.

With Managed Services from BlackCSI, you will be able to enjoy: Proactive Care - The most effective way to avoid downtime and data loss is to be prepared to mitigate and avoid the circumstances that lead to them. 24/7 Maintenance - IT issues don’t stick to a 9 to 5 schedule. Neither do we. For a predictable monthly fee, you can enjoy anytime access to remote and on-site services, keeping you in operation. Live Help Desk Support - Need one-on-one assistance with your IT? Our Help Desk services are available 24 hours a day, 7 days a week, every day of the year.

With the assistance of BlackCSI, a Pennsylvania-certified Small Diverse Business, you can improve your operations through the use of top-of-the-line IT solutions and service - as well as boost your internal productivity and inspire growth.
We’d love to be a part of your success story. For more information about how BlackCSI can assist your business and fulfill your particular needs, Contact us today! For more information, please call (717) 620-3042 or visit us at

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