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BlackCSI has been serving the Pennsylvania area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
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BlackCSI Educates Customers on How to Replace Manufactured Discontinued Phone Systems with Today’s Cloud Technology

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HARRISBURG, PA – August 24, 2022 - BlackCSI, a leader in managed technology services, announced today the company has launched a campaign to educate their existing customers on a dilemma facing many growth-oriented business owners. It’s no secret that as technology continues to advance, antiquated phone systems become more obsolete each year. As time rolls on, lack of functionality becomes more pronounced, leaving business owners with outdated equipment that hinder productivity. As manufacturers move on to innovating and building better versions of their technology, business owners with older phone systems find a very tough time getting support, finding replacement parts and receiving maintenance. The greatest risk facing these businesses is that when the outdated phone system stops working, which is usually once every 5 years, this causes costly downtime because the whole office shuts down and usually takes days to get back up and running. Most business owners shudder to imagine what it would be like to have their office phones down and how expensive it would be to have a team doing nothing at the office.

While most managed technology services providers simply let this happen to their customers, BlackCSI created a brand new program to solve this problem once and for all. The most exciting part is that not only does it solve this problem, but it prevents it from ever happening again throughout the entirety of the relationship, by taking telephony to the cloud.
“Cloud voice is the answer,” stated Ruthann Black, President of BlackCSI. “Our cloud voice solution works so well because it is dynamic. It is constantly being updated, upgraded and improved to ensure that our customers continuously receive maximum performance from their technology. Furthermore, cloud-based technology is much safer because it spreads the risk of single device failure throughout the cloud instead of being hinged on one physical location. Additionally, our Cloud voice program is unique because it is set-up on a month-to-month agreement, so we get to earn our customers’ business every month. This eliminates all risk of transition and fundamentally shifts our relationship to much more of a partnership than anything else. This mindset shift aligns all employees, customers and management for the same goals. In essence, we do well, when our customers do well.”

Cloud voice makes the most sense for business owners because the phone system is the bloodline supporting all other communications within an organization. Cloud voice is also the most affordable in most cases because the technology can be completely cost justified. CEOs can now make technological improvements to their businesses on-the-fly, without the large capital outlays that are often associated with company infrastructure investments. This is precisely why this program is so revolutionary. Black added, “Another reason why this works so well is because a small, predictable operating expense is much better than a huge, unexpected capital expense, especially from a cash flow perspective.”

BlackCSI is shifting the way in which business is done. Business owners can now have regular updates, upgrades and automatic improvements to their phone system through the cloud, without seeing any increases in their monthly bill. The company is proactively advising customers
with outdated technology of the impending dangers associated with manufacturer discontinued phone equipment and is sharing this revolutionary cloud voice program with them. BlackCSI is paving the way for other unified communications providers to raise the industry standard across the board.

ABOUT BLACKCSI

Since we were first founded in 2002 by Ruthann Black, BlackCSI has provided small and medium-sized businesses with comprehensive IT support and consulting services.

Our mission is to maximize your return on investment by providing the kind of technology management services that are ordinarily reserved for large enterprises. From IT network management, unified communications to physical and logical security integration and much more, BlackCSI is committed to providing quality services to our clients with honest communication that you’d be hard pressed to find elsewhere, for prices that are fair and affordable.

We believe that the best way to solve an IT issue is to prevent it from ever happening in the first place. This is why we leverage a proactive service approach to predict and eliminate your technology issues - before they influence your business.

We are dedicated to serving our clients by listening to them, learning about the problems that they face, clarifying our process to maintain transparency, and reiterating how our solutions are of benefit to those we assist.

With Managed Services from BlackCSI, you will be able to enjoy: Proactive Care - The most effective way to avoid downtime and data loss is to be prepared to mitigate and avoid the circumstances that lead to them. 24/7 Maintenance - IT issues don’t stick to a 9 to 5 schedule. Neither do we. For a predictable monthly fee, you can enjoy anytime access to remote and on-site services, keeping you in operation. Live Help Desk Support - Need one-on-one assistance with your IT? Our Help Desk services are available 24 hours a day, 7 days a week, every day of the year.

With the assistance of BlackCSI, a Pennsylvania-certified Small Diverse Business, you can improve your operations through the use of top-of-the-line IT solutions and service - as well as boost your internal productivity and inspire growth.

We’d love to be a part of your success story. For more information about how BlackCSI can assist your business and fulfill your particular needs, Contact us today! For more information, please call (717) 620-3042 or visit us at https://www.blackcsi.com.

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BlackCSI
507 N. York Street
Mechanicsburg, Pennsylvania 17055