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BlackCSI has been serving the Pennsylvania area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

VoIP Can Be a Powerful Communications Solution for Your SMB

VoIP Can Be a Powerful Communications Solution for Your SMB

Does your business effectively use its technology for communication and telecommunications? Your typical business phone system is a costly solution. Thankfully, developments in favor of Voice over Internet Protocol (VoIP) mean that it’s a more cost-effective solution for most SMBs. Not only can you implement the solutions you know and love, but you can integrate with other effective technologies like video conferencing and remote communications to create a much more effective phone system.

Explaining VoIP

The entire idea behind VoIP is to use your Internet connection rather than a traditional telephone line to communicate. Most businesses have some Internet bandwidth that could be allocated to VoIP, eliminating the need for traditional telephone service and using a service already being paid for—the Internet—to perform calls. VoIP has plenty of benefits, including the following:

VoIP is Cost-Effective

VoIP is extremely cost-efficient, as it helps businesses avoid the installation, maintenance, and long-distance calling charges of your standard telephone system. Really, all VoIP needs is the Internet; it uses your data to transmit your voice. Businesses can cut down on their communication costs through the use of VoIP, especially those that conduct business overseas or make a lot of long-distance calls. With a simpler infrastructure, businesses often find their systems easier to manage and maintain.

VoIP Can Scale

VoIP can adapt to your business’ needs much more easily than your traditional telephone system. With VoIP, again, you only need the Internet, allowing individuals to make calls from anywhere with an Internet connection. This frees users from the typical constraints of the office, allowing for more flexibility in how they work. Additionally, you can scale your VoIP solution as your business grows, adding or removing user accounts without too much of a problem. Thanks to this, VoIP offers incredible flexibility that all businesses can benefit from.

VoIP Offers Innovative Features

In addition to the services you know and love from standard telephone systems, you get all kinds of advanced features that can improve your productivity and collaboration. Some examples of excellent features include voicemail-to-email transcription, call forwarding, auto-attendants, and video conferencing. Furthermore, VoIP can integrate with other tools your business uses day-to-day, like your customer relationship management system and project management tools. Employees will easily get things done, and your customers will benefit from it.

VoIP Allows for Advanced Mobility

With more workers now performing duties remotely, mobility is an important part of any communication solution. VoIP empowers your team to work from anywhere and allows them to receive business calls on their personal devices, laptops, tablets, workstations, and so on. This type of flexibility gives them the power to conduct business on their terms while also increasing accessibility and responsiveness.

BlackCSI can help you implement the best VoIP solution for your organizational needs. Call us today at (717) 620-3042 to learn more.

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